Animal Control Management from Complaint to Resolution
MOASMS gives animal control agencies a practical, organized way to track complaints, manage dispatching, record field officer activity, and maintain enforcement history — from the first call to final resolution.
Developed through years of real-world animal control and enforcement feedback.
Enforcement and Field Operations, Organized
Animal control agencies handle a wide range of activity — complaints, field responses, officer assignments, property history, citations, and enforcement follow-up. MOASMS brings those records together so nothing gets lost and staff can work efficiently.
Complaint Management
Record and track animal control complaints, calls for service, complaint type, location, parties involved, complaint status, and follow-up activity. Keep a clear history for every complaint from intake to resolution.
Dispatching & Officer Assignments
Assign complaints and calls to field officers, track response status, and maintain a clear dispatch record for each incident. Support efficient routing and workload management.
Field Officer Records
Document officer activity, field notes, observations, actions taken, follow-up requirements, and enforcement outcomes for each complaint or incident handled in the field.
Property & Location History
Build a history of animal control activity at specific addresses and locations. Connect complaints, animals, and owner records to property-level information for better context.
Citations & Incidents
Record citations issued, ordinance violations, incident documentation, and enforcement actions. Track citation history by animal, owner, or property.
Enforcement Reporting
Generate activity reports, complaint summaries, officer workload reports, citation records, and management documents to support operations and administrative review.
Animal Control Software Built for the Way Officers Work
A connected view of calls for service, dispatching, citations, patrols, mobile field tools, and management reporting.
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Built for Animal Control Agencies and Municipalities
Field officers can record activity and complaints accurately. Supervisors can monitor officer workloads and complaint status. Dispatch staff can assign and track calls. Administrators can review enforcement trends and generate management reports.
Multiple Options understands that animal control agencies often have unique ordinances, workflows, and reporting requirements. MOASMS can be configured to match your agency's terminology, forms, and processes.
For field officers, the MultiCapture mobile tools allow photo and video capture from any browser-capable device, attached directly to the case or complaint record.
Talk to Us About Your AgencyPart of a Connected System
The animal control module connects to shelter management, licensing, and records across MOASMS — so animals, owners, properties, and complaint histories are linked rather than scattered.
Animal Shelter
Connect field-apprehended animals directly to shelter intake records, kennel assignments, and outcome tracking in the shelter management module.
Explore Shelter Software →License Management
Access pet licensing and owner records when handling complaints, and link enforcement activity to licensing history.
Explore License Management →People & Owner Records
Maintain connected records for complaint parties, property owners, repeat offenders, and others involved in enforcement activity.
See All Features →Reporting & Management
Generate complaint statistics, officer activity summaries, enforcement trend reports, and management documents from the same system.
See All Features →Common Questions
Questions we hear from animal control managers, field supervisors, and municipal administrators evaluating animal control software.
Does MultiOp support officer dispatching and call assignment?
Yes. MultiOp includes a dispatching module that allows staff to assign complaints to officers, track call status, log field activity, and manage case follow-up. Complaints can be tracked from initial call through resolution, with full history maintained at both the complaint and property level.
Can the system track complaints by address and property history?
Yes. Property records store the full complaint and enforcement history tied to a specific address, so officers and supervisors can quickly see patterns, prior visits, and outstanding cases for any location.
Are there mobile tools for field officers?
Multiple Options offers MultiCapture and MultiCapture2 for browser-based photo and video capture from mobile devices, with records attached directly to cases and complaints. Additional field officer tools are in active development.
Does the animal control module connect with the shelter side of MultiOp?
Yes. Because animal control and animal shelter management share the same database in MultiOp, animals picked up in the field, owner records, and license information are immediately visible across the system. There is no need to re-enter data between modules.
Ready to See How MultiOp Handles Animal Control?
Whether you are managing a small department or a large multi-officer operation, Multiple Options can show you how MOASMS handles complaints, dispatching, field officer activity, enforcement records, and reporting — and how it can be configured around your agency's workflows.